Article ID: 54768
Article Type: Troubleshooting
Last Modified:
When you use the option to test the connection to Salesforce (Test Connection button), the software returns an "Unable to start Salesforce engine" error.
The CVD.log file on the Linux access node shows messages that are similar to the following:
9602 2b27 04/18 13:27:57 ### CvTestSalesforceConnection(206) - Received TestSalesforceConnection request
9602 2b27 04/18 13:27:57 ### startJavaEngineForTestConnection(100) - Initialize Salesforce java Engine
9602 2b27 04/18 13:27:57 ### startJavaEngineForTestConnection(111) - Start Salesforce java Engine
9602 2b27 04/18 13:27:57 ### startEngine() - Using /opt/commvault/CVJREHOME/jre/bin/java to start the backup engine
9602 2b27 04/18 13:27:57 ### startEngine() - Use default timeout=1800
9602 2b27 04/18 13:27:57 ### startJavaEngineForTestConnection(116)
Unable to start Salesforce engine<0xFFFFFFFE:{CvSFEngineInterface::startEngine(593)} + {CvProcessWithSocketListner::startAsServerAndWaitTillClientConnects(120)} + {CQiIPAddr::GetByName(300)/ErrNo.-2.(Unknown error -2)}>
9602 2b27 04/18 13:27:57 ### XMLSerializer::parserHelper() - SAXParseException: Invalid document structure XML: [0xFFFFFFFE:{CvSFEngineInterface::startEngine(593)} + {CvProcessWithSocketListner::startAsServerAndWaitTillClientConnects(120)} + {CQiIPAddr::GetByName(300)/ErrNo.-2.(Unknown error -2)}]
9602 2b27 04/18 13:27:57 ### onMsgSFValidateConnectionReq() - Failed to unserialize response [0xFFFFFFFE:{CvSFEngineInterface::startEngine(593)} + {CvProcessWithSocketListner::startAsServerAndWaitTillClientConnects(120)} + {CQiIPAddr::GetByName(300)/ErrNo.-2.(Unknown error -2)}] to App::SalesforceValidateConnectionResp
9602 2b27 04/18 13:27:57 ### onMsgSFValidateConnectionReq() - SendThroughCvsession sent connection status successfully
9602 2b33 04/18 13:28:50 ### onMsgGUIData() - PATHNAME '/var/log/commvault/Log_Files/cvd.log' 9602 2b33 04/18 13:28:50 ### RETRIEVERESULTS getPage: missing map /opt/commvault/Base/Temp/cvd.log.map automatically replaced
9602 2b34 04/18 13:29:01 ### onMsgGUIData() - PATHNAME '/var/log/commvault/Log_Files/cvd.log'
Verify that you can resolve the access node by using the client host name. Verify that the correct DNS entries are in the /etc/resolv.conf file.