Salesforce backup or restore fails with INVALID_SESSION_ID error message after multi-factor authentication is enabled

A test connection, a backup, or a restore fails with an INVALID_SESSION_ID error.

Symptoms

A test connection, a backup, or a restore fails with the following error: INVALID_SESSION_ID; ExceptionMessage=This session is not valid for use with the API

Causes

Salesforce multi-factor authentication is enabled with session security levels where High Assurance is set for Session security level required at login on the profile settings. However, this setting is not compatible for customers that selected the option to add a Salesforce organization with password-based authentication.

Resolution

You can use one of the following resolutions:

• For version 11.22 and more recent versions, in the Command Center, change the authentication type to OAUTH in the Salesforce organization properties. For more information, see the following:
  • To change the authentication type in the Command Center, see Adding a Salesforce App.
  • To change the authentication type in Metallic, see Adding a Salesforce App.
• In Salesforce, the Session security level required at login user profile setting cannot be set to High Assurance. For more information about Salesforce multi-factor authentication, go to Set Multi-Factor Authentication Login Requirements on the Salesforce Help website.