The Command Center or the Web Console does not function when hostname or domain contains underscores

The Command Center or Web Console does not function because the CommServe hostname or domain name contains underscores.

Symptoms

The following error messages appear in the logs:

adminConsole.log:

ERROR RequestObject:executeForHtml:692 - could not parse following response : null

WebServer.log:

EndpointUriMap.GetEndpointForUri - [[[http://windows\_2012\_2\.testlab\.mycompany\.com:81/SearchSvc/CVWebService\.svc/](http://windows_2012_2.testlab.mycompany.com:81/SearchSvc/CVWebService.svc/)]] failed to match an endpoint. Returning null

Causes

The underlying Tomcat component does not support underscores in hostnames and domain names.

Resolution

Remove the underscores from the hostname and domain name. For information about the standards for hostnames, review RFC952 and RFC1123. If you cannot change the hostname, use the IP address to access the Command Center or the Web Console.