Job Summary Reports Embedded in Emails Fail

Article ID: 63161

Article Type: Troubleshooting

Last Modified:

After you upgrade to SP20, Job Summary reports fail to generate when the report contains customized column formatting and is configured to be embedded inside an email body.

Symptoms

When a user configures one of the Job Summary reports to be embedded in an email body, the report is not embedded in the email and a Failed message appears.

Causes

New software updates that were added in the SP20 release cause Job Summary reports that are configured to be embedded in an email body to fail. Report data is delivered in integer format, but the software is configured to accept report data in string format.

Resolution

To resolve this issue, install Maintenance Release 11.20.13 or any later maintenance release.

  1. From the Commvault Store, download Maintenance Release 11.20.13 or later, and then save it to the CommServe computer.
  2. Stop CommCell services.
  3. Install Maintenance Release 11.20.13 or later on the CommServe computer.
  4. Start CommCell services.
1 Commvault Way, Tinton Falls, NJ 07724 Sitemap | Legal Notices | Trademarks | Privacy Policy
Copyright © 2022 Commvault | All Rights Reserved.