Metadata Collection Fails for Virtual Machine Backups

Article ID: 63536

Article Type: Troubleshooting

Last Modified:

If the metadata collection process fails during a VM backup, normal streaming backup continues without collecting the metadata. However, this warning might indicate that some disks are not initialized or the VM might not support metadata collection.

Symptoms

In 11.22 and earlier releases, the metadata collection phase of a VM backup fails, and the backup job reports as Completed with errors. In 11.23 and later releases, the metadata collection phase of a VM backup fails, and the backup job reports as Completed with warnings.

Causes

The metadata collection phase of a VM backup might fail because of the following reasons:

Resolution

You may have encountered a VM disk that is unsupported for Metadata collection. It is recommended you use the compatible file recovery enabler method to enable file recovery from VM backups. This method enables faster backups and allows for more recovery scenarios of VM guest files.

To resolve this issue, perform any of the following tasks:

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