Error Code: [153:3] Unable to login rest service!...UnknownHostException: company-domain.my.salesforce.com

When you connect to Salesforce or perform a backup or restore, you receive an "Unable to login rest service!...UnknownHostException: company-domain.my.salesforce.com" error message.

Symptoms

When you connect to Salesforce or perform a backup or restore, you receive the following error message:

Error Code: [153:3] Unable to login rest services! UnknownHostException: company-domain.my.salesforce.comSource: ``xxxxxx``, Process: SF

Causes

The Salesforce org's domain name was changed, the org was deleted, or the org expired.

Resolution

From the error message, copy and paste the referenced URL into a browser. If you receive an error when attempting to access the URL from a browser, that org or domain does not exist.

If the org or domain does not exist, try one of the following resolutions:

• In the Command Center or Metallic, reauthenticate the valid Salesforce org's connection by doing the following:
  1. From the navigation pane, go to Protect > Applications > Salesforce.
  2. Click the Salesforce app that you are restoring or backing up.
  3. Click the Configuration tab.
  4. In the Account settings section, beside User account, click the pencil button . The Account details dialog box appears.
  5. Click Login with Salesforce, and then click Save.
• In the Command Center or Metallic, disable backup activity:
  1. From the navigation pane, go to Protect > Applications > Salesforce.
  2. Click the Salesforce app that you are restoring or backing up.
  3. Click the Configuration tab.
  4. Move the Data backup toggle to the left.