Source MediaAgent Cannot Copy Data to the Destination MediaAgent of a Different Version

Article ID: AUXCP0017 The auxiliary copy operation fails if both the source and the destination MediaAgents are of different versions.

Symptom

The auxiliary copy fails with the following error message:

Unable to get Source MediaAgent. Source MediaAgent cannot copy data to the destination MediaAgent with a different version.
Source: CommServe01, Process JobManager

Cause

The source and destination MediaAgents are of different release versions.

Resolution

Ensure that the source and destination MediaAgents have the same software release version.

Note:  The auxiliary copy operation fails if the source MediaAgent is of a later version than the destination MediaAgent. However, if the source MediaAgent is of an earlier version than that of the destination MediaAgent, the auxiliary copy operation completes successfully.