Auxiliary Copy Job Goes To a Waiting State

Article ID: AUXCP0018 The auxiliary copy operation is held in a waiting state if the media is not available.

Symptom

The auxiliary copy operation might hang in the waiting state with one of the following error messages:

No Resources Available

The Media is not available

Cause

The auxiliary copy operation might hang in the waiting state if the available media is being used for any other data protection operation.

Resolution

The auxiliary copy job will automatically resume in a few minutes after resources become available.

For auxiliary jobs that are hanging in a waiting state:

  • If you selected the Use Scalable Resource Allocation check box to enhance the scalability of the auxiliary copy operation and for load-balancing between the CommServe and the MediaAgent resources, then a detailed error message is displayed on the job Progress tab.
  • For a regular auxiliary copy operation, the Streams tab displays a detailed error message.