Starting the Process Manager Causes an "Entry Point Not Found" error

Article ID: CC0008 Starting the Process Manager causes an "Entry Point Not Found" error.

Symptom

Starting the Commvault Process Manager causes the following error to appear:

Entry Point Not Found

Cause

Installing Windows Office 2016 corrupts existing installations of Microsoft Visual C++ (vcredist). The corruption prevents the Commvault Process Manager (GxAdmin) from starting.

Resolution

  1. Reinstall Microsoft Visual C++.
  2. Apply the Windows update for Universal C Runtime. For information, refer to the Microsoft Support article "Update for Universal C Runtime in Windows": https://support.microsoft.com/en-us/kb/2999226.