Starting the Process Manager Causes an "Entry Point Not Found" error
Article ID: CC0008 Starting the Process Manager causes an "Entry Point Not Found" error.
Starting the Commvault Process Manager causes the following error to appear:
Entry Point Not Found
Installing Windows Office 2016 corrupts existing installations of Microsoft Visual C++ (vcredist). The corruption prevents the Commvault Process Manager (GxAdmin) from starting.
- Reinstall Microsoft Visual C++.
- Apply the Windows update for Universal C Runtime. For information, refer to the Microsoft Support article "Update for Universal C Runtime in Windows": https://support.microsoft.com/en-us/kb/2999226.