Compliance Search Single Sign On (SSO) Not Working

Article ID: CI0011 The single sign on (SSO) feature is not working on the Compliance Search login page.

Symptom

After updating to the latest service pack, the single sign on (SSO) feature is not working on the Compliance Search login page.

Cause

If Compliance Search and Web Server are installed on two separate machines, there might have been a connectivity issue that cased the two machines to be out of sync after an update.

Resolution

Reset Commvault services on the machine where Compliance Search is installed.