The Content Extractor Service Does Not Start

The Commvault Content Extractor (CVContentPreview) service does not start because the cache directory does not have network service account permissions.

Symptoms

The following errors occur when the Commvault Content Extractor (CVContentPreview) service is not running:

• Cannot process on demand preview request because content extractor service could not be started: Displayed in CvContentExtractor.log.
• Content extractor service failed to generate preview: Displayed in CvContentExtractor.log.
• Failed to perform search text extraction: Displayed on the Analytics dashboard in the Web Console.
• Failed to perform extraction: Displayed on the Analytics dashboard in the Web Console.

Causes

The cache directory is invalid or does not have the network service account permissions.

Resolution

If the cache directory is not a sub-directory of the installation folder, then you must manually provide the cache directory with the network service account permissions.

To view the cache directory that is used for the Content Extractor service, go to the registry and view the value for the ContentAnalyzer\ContentPreviewTempOutputDir registry key.