Exchange System Discovery Tool Fails for Dynamic Profiles

Article ID: CLD0006 The Exchange System Discovery Tool fails to collect data on an array of CAS servers when you specify dynamic profiles.

Symptom

The Exchange System Discovery Tool data collection fails with the following error:

Failed to initialize MAPI...Exiting.
 

Cause

You ran the Exchange System Discovery Tool on an array of CAS servers by using the default dynamic profile.
 

Resolution

Use the Static Profile option:

  1. Create a service account profile in Microsoft Outlook. For instructions, see the Microsoft Office Support article, Create an Outlook Profile.
  2. In the Profile Name box, specify the service account profile name.
  3. Select the Static Profile check box.
  4. Run the tool.

For instructions, see Exchange System Discovery Tool - Collecting Data.