Error: Failed to verify the device from the mediaagent

Article ID: CLD0007 The cloud library configuration fails with an error message.

Symptom

The cloud library configuration fails with the error message:

Error: Failed to verify the device from the mediaagent [cvma201] with the error [Failed to check cloud server status, error = [[Cloud] There is a name lookup error.].]

Cause

The system did not find the identity that is claimed on the server's certificate.

Resolution

Resolution A

To the associated MediaAgent, add the nCloudServerCertificateNameCheck additional setting as shown in the following table.
For instructions on adding the additional setting from the CommCell Console, see Adding or Modifying an Additional Setting.

Property Value
Name nCloudServerCertificateNameCheck
Category MediaAgent
Type Integer
Value 1

Resolution B

When configuring a cloud library, type the HTTP URL in Service Host.

For example, type http://cloudServicehostname.com. For more information, see Creating a Cloud Library from the CommCell Console.