Article ID: 54367
Article Type: Troubleshooting
Last Modified:
Attempts to restore data from archive cloud storage (such as Amazon Glacier) fail during the cloud recall phase.
The cloud storage archive recall workflow job fails with a Job Pending Reason (JPR) that is similar to the following:
Error Code: [19:857]
Description: Run failed, error=0x8007065B:{CloudChunkRecall::run()} + {CRCacheDataRecaller::run()} + {CRGenericModeProcessor::log_and_get_error_return(16)/W32.1627.(Function failed during execution.)-Failed to loop up info in registry for Mountpath []}
The cloud recall is running on an Index Server MediaAgent that is not associated with the cloud storage library.