REQUEST_LIMIT_EXCEEDED: TotalRequests Limit exceeded

The Salesforce API limit was exceeded.

Symptoms

During a backup job that includes a large number of files, the Salesforce API limit is exceeded, and the backup job is suspended.

The SFEngine.log contains the following error: REQUEST_LIMIT_EXCEEDED: TotalRequests Limit exceeded.

Resolution

Service pack 18+ - Limit the number of API calls that are made per day. In the Command Center, on the instance, set the File download limit per backup option. Service pack 17 and older - Limit the number of API calls that are made per day. In the CommCell Console, configure an additional setting:

To the client computer, add the sf_nMaxEntities additional setting as shown in the following table. For instructions about adding an additional setting from the CommCell Console, go to http://documentation.commvault.com, Adding or Modifying Additional Settings from the CommCell Console.

Property	Value
Name	sf_nMaxEntities
Category	CloudConnector
Type	Integer
Value	The maximum number of files to be backed up per day. For example, set this to 50 percent of the total APIs calls for an organization.

To automatically resume the backup job after 24 hours, go to Control Panel > Job Management > Job Restarts > Cloud Apps (Data Protection), and set Restart Interval (Mins) to 1440.

Note: In service pack 14 and higher, you do not need to update the Control Panel setting to automatically resume the backup job.