Popup Appears for Single Sign On (SSO) for Compliance Search

Duplicate Service Principal Names are registered for the domain where Compliance Search is installed.

Symptoms

Instead of functioning silently, a popup appears when you log on to the Compliance Search page using SSO.

Resolution

Determine if duplicate Service Principal Names are registered in your domain.

• Open the Command Prompt window as an administrator and run the following command:

setspn.exe -X

If duplicate Service Principal Name registrations are found for HTTP/yourserver.testdomain.com, they must be removed.

• Remove the duplicates by running the following command:

setspn.exe -D HTTP/ /

    Replace yourserver.testdomain.com, domain, and duplicateAccountUserName with the appropriate values for your environment.