Backups fail to start. Windows Event log entry shows "Reset to Device" events.

Article ID: CS0030 CommServe on VMware Virtual Machine. Database queries unable to write to Database Logs

Symptom

When using a LSI_SAS controller in a Windows virtual machine hosting CommServe database, you experience these symptoms:

  • Backups fail to run on some machines.
  • Backups run slowly
  • Unable to control backup jobs
  • Windows event log shows "Reset to Device" events

Cause

Known VMware lost I/O issue occurs because of a loss of synchronization between the miniport and Storport used by the LSI_SAS driver.  See VMware KB article "Reset to device, \Device\RaidPort0, was issued" error in the Windows event log (2063346)

 

 

Resolution

This issue is fixed in 1.34.02 and later of the LSI_SAS driver. Download the LSILogic SCSI controller driver from the download center at the Avago Technologies Web site. Reset the Virtual Machine..