Backups fail to start. Windows Event log entry shows "Reset to Device" events.

Article ID: CS0030 CommServe on VMware Virtual Machine. Database queries unable to write to Database Logs


When using a LSI_SAS controller in a Windows virtual machine hosting CommServe database, you experience these symptoms:

  • Backups fail to run on some machines.
  • Backups run slowly
  • Unable to control backup jobs
  • Windows event log shows "Reset to Device" events


Known VMware lost I/O issue occurs because of a loss of synchronization between the miniport and Storport used by the LSI_SAS driver.  See VMware KB article "Reset to device, \Device\RaidPort0, was issued" error in the Windows event log (2063346)




This issue is fixed in 1.34.02 and later of the LSI_SAS driver. Download the LSILogic SCSI controller driver from the download center at the Avago Technologies Web site. Reset the Virtual Machine..