Error code: 82:129 The job is pending because the remote end has closed network connection unexpectedly

Backup job starts and status changes from running to pending with network connection error.

Symptoms

Job displays Error Code 82:129 The job is pending because the remote end has closed network connection unexpectedly

CVD.log states:  “StartCVDMessageHandlerThread(): socket 8. Dropped.  Error: Process PID ##### is not Alive.  Failed to stop all pipelines for Job, JobID ####”.

Cvlaunchd.log on Client says: “..\Simpana\iDataAgent\FSBack terminated due to signal 11 socket send failed: broken pipe”.

No Firewall enabled.  No name resolution issues.  Client on same patch level as CommServe server.

Causes

Deduplication signature database on client is corrupted.

Resolution

1. Navigate to …\ContentStore\iDataAgent\jobResults\CV_CLDB.  Subdirectories under \CV_CLDB\ are jobs which contain dedupe data.
2. Open each subdirectory and verify the State.xml file has content.  If State.xml is empty, move entire subdirectory to a temporary directory. Rerun the broken backup job.  It will recreate the subdirectory with all contents.