Article ID: 53931
Article Type: Troubleshooting
Last Modified:
Backup job goes pending after upgrading software from version 8 to version 10
Backup job goes pending with one of the following error messages:
Error Code: [82:156]
Description: The job is pending because: The destination encountered an error while processing the data from the source.
Error Code: [62:1247]
Description: Encountered network error while talking to the SIDB engine.
The error message appears when the MediaAgent hosting the deduplication database (DDB) is upgraded from version 8 to 10, and the DDB is in version 8.
To resolve the backup failure, perform one of the following methods:
Method 1
Install version 9 MediaAgent as restore only agent on different instance of the DDB MediaAgent computer. Use the following steps to install the MediaAgent:
Upgrade the current 8.0 DDB to 9.0 DDB using SIDB2.exe tool. See Upgrade the Deduplication Database in version 9 Books Online for the step-by-step procedure.
Uninstall the version 9 MediaAgent.
Method 2