Error Code: 32:399 Deduplication DB access path [ ] on MediaAgent [ ] is offline

Article ID: 53934

Article Type: Troubleshooting

Last Modified:

Backup or Auxiliary Copy job fails reporting Deduplication Database offline

Symptoms

Backup or Auxiliary Copy job fails with the following error message:

Error Code: [32:399]
Description: DeDuplication DB access path [ ] on MediaAgent [ ] is offline for Storage Policy Copy [ ].
Offline Reason: The active deduplication store of current storage policy copy is not available to use. Please wait till the DeDuplication DB Reconstruction job reconstructs the partitions.

Causes

The error message appears and the backup or Auxiliary Copy job fails, if the active DDB is not available to use. This might be because of one of the following reasons:

Resolution

To resolve this issue, perform one of the following based on the cause:

1 Commvault Way, Tinton Falls, NJ 07724 Sitemap | Legal Notices | Trademarks | Privacy Policy
Copyright © 2022 Commvault | All Rights Reserved.