Article ID: 53936
Article Type: Troubleshooting
Last Modified:
DDB backup job fails with unable to execute ifind.exe command
The DDB backup job fails with the following error message:
Error Code: [19:1327]
Description: Attempt start error: [Unable to execute command [ifind.exe] on remote machine [MediaAgentName]. Please ensure that the latest service pack is installed on the remote machine. If the problem persists contact your software provider.]
Source: FS01, Process: JobManager
The DDB Backup might fail in the following scenarios:
Cause 1:
If version 9 MediaAgent hosting the DDB is pointed to version 10 CommServe and does not have a File System Agent installed on that MediaAgent.
Cause 2:
If one of the storage policy for which the DDB is getting backed up is deleted.
Resolution 1:
Resolution 2:
Rerun the DDB backup job.