Article ID: 54027
Article Type: Troubleshooting
Last Modified:
DAG member servers are missing or appear grayed out in Exchange DAG client properties.
DAG member servers are not listed or unselectable when appearing in grayed out state.
If the member servers appear grayed out, you will see logging simlar to this in EvMgrS.log on the CommServe:
### [HasExDbAgentInstalled]: Get client Id failed
Exchange Database Agent is not installed or client member server hostname in CommCell Console does not match hostname contained in Active Directory. Mis-matched hostname issue is usually due to using the member server's short name vs the Fully Qualified Domain Name (FQDN) during installation of the Exchange Database Agent.
To resolve, first verify the Exchange Database agent is installed on the member server.
Next, verify the DAG member server hostname that appears in client properties matches the DNS hostname used in Active Directory.
Step 1: Get the DNS Hostname contained in Active Directory
Using Powershell:
PS C:\prog\PowerShell> Import-Module ActiveDirectory PS C:\prog\PowerShell> Get-ADComputer -Filter 'ObjectClass -eq "Computer"' | Select -Expand DNSHostName
Step 2: Compare and edit Host name in CommCell Console's Client properties