Recalls of Exchange messages fail

Recalls of Exchange messages fail.

Symptoms

Recalls of Exchange messages fail and the following error message appears in the DM2WEB.log file on the computer where the Web server is installed. The log file is located in software_installation_path\Log Files.

ResolveName --- EWS resolvename failed with error: [The request failed. The remote server returned an error: (401) Unauthorized.]

Causes

The Exchange Administrator Account credentials were not configured properly on the Web server.

Resolution

When you enable message reply, make sure that you enter the Exchange Administrator Account credentials correctly. Review the steps for configuring the credentials to make sure that they are correct.

If you use version 10, see Configuring the Administrator Account Credentials.

If you use version 11, see Enabling Message Reply.