STATUS_IO_TIMEOUT, ERROR_TIMEOUT, STATUS_CLUSTER_CSV_AUTO_PAUSE_ERROR

Article ID: 54088

Article Type: Troubleshooting

Last Modified:

Error occurs when a backup operation is initiated on a Windows 2012 based Cluster Shared Volume.

Symptoms

The following events have occurred:

The backup operation fails with any one of the following storage errors, as indicated in the Failover Cluster Manager:

STATUS_IO_TIMEOUT

ERROR_TIMEOUT

STATUS_CLUSTER_CSV_AUTO_PAUSE_ERROR

Causes

During the backup operation, while a snapshot of the Cluster Shared Volume (CSV) is created, the virtual machine enters a paused state because the Ntfs.sys driver incorrectly reports the available space on the CSV. The CSV volume eventually goes offline because it does not resume from a paused state after an I/O delay issue or error occurs.

Resolution

To resolve this issue, refer to the Microsoft KB article 2813630.

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