Article ID: 54094
Article Type: Troubleshooting
Last Modified:
Backup jobs complete successfully with Volume Shadow Copy Service (VSS) errors in the Windows application log on the Hyper-V host.
When performing backups using the Virtual Server Agent (VSA) for Hyper-V, backup jobs complete successfully but Volume Shadow Copy Service (VSS) errors appear in the Windows application log on the Hyper-V host. For example:
Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface... Access is denied.
Volume Shadow Copy Service error: Failed resolving account Administrator with status 1376. Check connection to domain controller and VssAccessControl registry key.
This issue can occur in Windows Server 2008 R2 when the backup operation does not provide access to the VSS writer from the network service account. These errors do not prevent the backup from completing successfully, and can be ignored.
To prevent these errors from being written to the Windows application log on the Hyper-V host:
sc config cryptsvc type= own
net start cryptsvc** 4. Test the backup operation again.