Error Code: [24:42]: Cannot start restore program on host

Article ID: IBMI0003 An IBM i restore job fails with the error message "Cannot start restore program on host".

Symptom

One of the following symptoms indicates that the restore job failed:

  • A network error occurred.
  • Commvault services are not running.

Cause

The following situations might cause the restore job to fail:

  • Commvault services might be stopped on the IBM i client.
  • An error occurs on the connection between the proxy computer and the IBM i client.
  • A firewall is blocking the connection.

Resolution

You can resolve the error by using the following resolutions:

  • Check the Commvault services on IBM i (simpana status). If the status is not active, then start the Commvault services (simpana start)
  • If Commvault services are running on IBM i, then check the network connection between the proxy computer and the IBM i client.
  • If a firewall exists between the proxy computer and IBM i, stop the firewall.