Uninstallation Error: Setup failed to retrieve registry info
Article ID: INS0017 When you uninstall a Commvault package on a Windows computer, you might get a registry-related error message.
The uninstallation program might fail with the following error:
Setup failed to retrieve registry info.
- The computer has an environment variable with an empty value.
- The user performing the uninstallation task does not have the required permissions for some directories.
Apply one of the following solutions:
Solution 1: Environment Variable
Check the environment variables on the computer, and verify that each has a proper value.
To check the environment variables, open the command prompt, type set and press Enter.
Solution 2: Permissions
Verify that you have sufficient permissions for the following directories:
- Windows Temp directory
- Commvault installation directory
- Installer hidden folder in the Windows directory