Error Code 14:96 Failed to start createindex on MediaAgent

Article ID: JM0006 Job fails when attempting to start createindex process on MediaAgent.

Symptom

Job completes scan phase then fails with error code 14:96 Failed to start createindex on mediaagent []. Please check the following: network connectivity between client and MediaAgent, MediaAgent's name can be resolved, and this product's services are running on the MediaAgent.

Cause

Not all MediaAgent services are running or there is a network connectivity error between the Client and MediaAgent.  Error could be caused by interrupted communication or incorrect hostname resolution.

Resolution

Check that all MediaAgent services are running. Recycle services if they are running.

Verify the client can properly resolve the hostname of the MediaAgent as defined in the MediaAgent properties or - if configured - in Data Interface Pairs settings.