Lotus backup/archive process crashes Domino server 8.5

Article ID: LNAR0006 Domino server document backup or archive may crash when performing DXL export of a document from the notes database.

Symptom

Crash analysis:

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### thread 1/15: [lnDMBackup:  0d48:  0e68] FATAL THREAD

### FP=0x0011c6c8, PC=0x771c12fa, SP=0x0011c6c8

### stkbase=0x00130000, total stksize=196608, used stksize=80184

### EAX=0x00000041, EBX=0x00000000, ECX=0x0011b6a2, EDX=0x7FEFCE67FF7

### ESI=0x000493e0, EDI=0x000003a4, CS=0x00000033, SS=0x7FE0000002B

### DS=0x00000000, ES=0x00000000, FS=0x00000000, GS=0x7FE00000000 Flags=0x00000287

############################################################

[ 1] 0x771c12fa ntdll.ZwWaitForSingleObject+10 (1,3,12c,11f440)

[ 2] 0x7FEFD4210DC KERNELBASE.WaitForSingleObjectEx+156 (5,11fa18,0,3a4)

@[ 3] 0x10097f24 nnotes.OSRunExternalScript+4164 (3,5,1230a084,1)

@[ 4] 0x10091df1 nnotes.FRTerminateWindowsResources+2277 (0,1173ecb8,c2,0)

@[ 5] 0x1009b58e nnotes.OSFaultCleanupExt+622 (0,1009118b,150014,1230e1b0)

@[ 6] 0x1009c005 nnotes.OSFaultCleanup+29 (c000,121910,b7204b4,1005c4ce)

@[ 7] 0x100b597a nnotes.OSNTUnhandledExceptionFilter+626 (122270,0,1,0)

[ 8] 0x770e9460 kernel32.UnhandledExceptionFilter+352 (122270,6,0,1)

[ 9] 0x77203398 ntdll.MD5Final+7656 (122eb0,122812bb,14001C228,7FE00000000)

[10] 0x771885c8 ntdll.__C_specific_handler+156 (130000,12ff90,12ff90,772b2dd0)

[11] 0x77199d2d ntdll.RtlDecodePointer+173 (130000,7715df08,12f00,0)

[12] 0x771891cf ntdll.RtlUnwindEx+3007 (122eb0,1229c0,7FE00000000,0)

[13] 0x771c1248 ntdll.KiUserExceptionDispatcher+46 (123728,8c875a0,FFFFFFFFFFFFFFE,8c8f460)

@[14] 0x0f97e550 ndxlo.CRichTextToXml::ParStart+240 (123048,E407800000006,123070,f985353)

@[15] 0x0f98605d ndxlo.CRichTextToXml::Translate+285 (123728,12508c,125020,7FEF935A2EB)

@[16] 0x0f974573 ndxlo.WriteTypeData+3343 (124a30,6,FFFFFFF5B000001,e3eb5ea)

@[17] 0x0f9734a1 ndxlo.DxlNoteSource::WriteItemByBLOCKID+993 (124c98,555000000006,28,8c87140)

@[18] 0x0f97255a ndxlo.DxlNoteSource::WriteItems+678 (8c87ed0,125320,8c87140,0)

@[19] 0x0f93baa0 ndxlo.DxlNoteSource::WriteDocumentNote+1216 (8c87ed0,12bc7f40,1254e0,1002d4b7)

@[20] 0x0f970ce7 ndxlo.DxlNoteSource::WriteNote+3355 (8c87ed0,8c87ee0,0,8e100db)

@[21] 0x0f96fea6 ndxlo.DxlNoteSource::GenerateDxl+294 (8c87ed0,947b2d0,947b2d0,8c8ed80)

@[22] 0x0f942e9e ndxlo.DxlSourceImpl::GenerateDxl+82 (94712f0,413B6001C7009,50BFA4E7FA77E20,8c95170)

@[23] 0x0f941fd3 ndxlo.DxloImpl::GenerateDxl+659 (0,0,8001ffc9,126646)

@[24] 0x1110742c nnotes.DXLExportNote+256 (126210,0,14001B4E0,140007B7B)

[25] 0x7FEE52C7D42 NotesInterface.CvLNDocument::Export+258 (af1f790,126530,140026FB0,1266f0)

Cause

Known problem with Domino 8.5.  Crash issue can occur while DXL exporting a document that has three items with the same name and one of those items is empty.

IBM released a hotfix for Domino 8.5 and fixed the issue in Domino 9.

Resolution

Apply IBM hotfix or upgrade to Domino 9.

Domino 8.5 hotfix information 
hotfix of SPR JSHN94XSFU for Notes/Domino 8.5.3
PMR 91511,499,000
File: 91511.499.000.853FP5HF385_W64.exe                   27774976 bytes