Error Code: 62:342 Solaris MediaAgent Backup Goes to a Pending State

Article ID: MA0008 Backup Goes to a Pending State with “Encountered an I/O error while performing the operation” Error on a Solaris MediaAgent.

Symptom

On a Solaris MediaAgent with attached SAS-2 libraries, the backup job goes into a pending state with the following error:

Error Code: 62:342
Encountered an I/O error while performing the operation

Cause

This problem occurs when the properties of a Solaris MediaAgent with attached SAS-2 libraries are set to use the native device driver for data transfer.

Resolution

  1. From the CommCell Browser, expand Storage Resources | MediaAgents.
  2. Right-click the appropriate MediaAgent, and click Properties.
  3. On the Control tab, clear the Use Native device driver for data transfer for tape media check box, and click OK.