Error Code 32:406 Mount path is offline

Article ID: MM0004 Data Protection Job goes to waiting/pending state because of inability to access storage path or media.

Symptom

Error Code: [32:406] Mount path is offline: Library [XXXXXXX], MediaAgent [XXXXXXXX], Drive Pool [DrivePool(XXXXXXXX)], Media[]:Please check if the mount path is online and accessible: Source: Process:

Cause

Usually cause is a communication or permissions issue with a CIFS or NFS data path for a mount path.

Resolution

  1. Verify for assigned Disk Library using network share (CIFS/NFS) data path that user authentication is valid. Update/change user authentication as necessary,
  2. Verify for assigned Disk Library using network share data (CIFS) path that the required number of SMB/CIFS connections are allowed. (Microsoft KB 2537589).   Apply Microsoft hotfix if necessary.

Job will automatically resume when accessible mount path becomes available.