Error Code 32:406 Backups of older release clients with client side deduplication enabled cannot run to storage policies using multi-partitioned DDB

Data Protection Job goes to waiting/pending state because of inability to access storage path or media.

Symptoms

Error Code: [32:406] Backups of older release clients with client side deduplication enabled cannot run to storage policies using multi-partitioned DDB: Library [XXXXXXX], MediaAgent [XXXXXXXX], Drive Pool [DrivePool(XXXXXXXX)], Media[]:Please disable client side deduplication, or upgrade client to proper release, or use different storage policy copy for backup: Source: Process:

Causes

Client is running software version/service pack level with client side deduplicaiton that does not support writing to a multi-partitioned DDB.

Resolution

1. Disable client side deduplication.  Subclient Properties->Storage Device.

or

2. Associate Subclient to different Storage Policy. Subclient Properties->Storage Device.

or

3. Upgrade Client software to latest version and service pack level compatible with CommServe version and service pack level.