Error Code 64:39 Media label does not match

Article ID: MM0026 Library inventory reports different barcodes after upgrade or restart.

Symptom

After a library firmware is upgraded or restarted, the library inventory reports all media have different barcodes than those previously reported prior to the upgrade or restart. All of the media with data and existing spares are marked exported with no location and the error message appears.

Cause

Some library firmware upgrades can change the way barcodes are reported.  In most cases the difference is a suffix or prefix to the original barcode.

Resolution

Method 1

This is the preferred method.

  1. From the CommCell Console, select Storage Resources | Libraries.Right-click the appropriate library, and then click Properties. The Properties dialog box appears.
  2. Click the Status tab, and then clear the Enable Library check box. Refer to the library manual or contact your library hardware vendor to configure the library so that the library reads the barcodes the same way it read the barcodes before the upgrade or restart.
  3. After you or your library hardware vendor has configured the library, in the Properties dialog box, select the Enable Library check box on the Status tab.
  4. When the library is online, perform a full scan of the library. Make sure the media is listed in the old format.
  5. In the case of assigned media, right-click the media, and then click View Contents to make sure that the media still has data.
  6. Delete all of the spares in the library that have a new barcode.
    • Select Storage Resources | Libraries |  | Media by Groups | Default Scratch.
    • Hold down the Ctrl key, and then in the right pane, select all of the appropriate media.
    • Right-click the selected media, and then click All Tasks | Delete.

Method 2

Use this method if you want to change the barcode format.

  1. Delete all of the spares in the library with that have the new barcodes.
    • Select Storage Resources | Libraries |  | Media by Groups | Default Scratch.
    • Hold down the Ctrl key, and then in the right pane, select all of the appropriate media.
    • Right-click the selected media, and then click All Tasks | Delete.
  2. Update barcodes on the remaining media.
    • Right-click the library, and then click Update Barcodes. A message appears that asks you if you want to continue.
    • Click Yes. The Update Barcodes dialog box appears. If you want, add a prefix/suffix to or remove a prefix/suffix from the barcode.
    • Click OK.
  3. Perform a full scan of the library.