Error code 13:20 Failed to send the start data transfer control message to the tail

Article ID: MM0027 I/O errors occur on HP drives using a MediaAgent on the follow installed operating systems: Windows Server 2003; Windows Server 2003 R2; Windows Server 2008; Windows Server 2008 R2

Symptom

Backup fails with the following errors:

Error code 13:20
Failed to send the start data transfer control message to the tail.

In addition, you might get error code 40:64.

The following message appears in the JobManager.log file:

Set pending cause [Error occurred in Library [HP ???xxxx Series],Drive Name [HP Ultrium x-SCSI_x],Barcode [],Path [\\.\Tapex] [Please check whether the correct version of drivers has been installed for this device. Please check whether the SCSI Bus is terminated properly.] For more help, please call your vendor's support hotline.

If you perform a read test with the TapeToolGui, you might receive the following errors:

Error writing to tape. Error = 1117, Error String = The request could not be performed because of an I/O device error.

Error reading from the tape. Error = 1117, Error String = The request could not be performed because of an I/O device error.

Cause

Storport storage driver version is incorrect.

Resolution

Contact HP support and request the following articles:

Hung, Wei Jung Shih, "HP Insight Management and RSM disabling", July 2008.

"HP StorageWorks Ultrium Tape Drives - Failing Backups when Connected to LSI SCSI HBA and Using Storport Driver Versions Later than 5.2.3790.3959", HP Support document.

Consult the following Microsoft Knowledge Base articles: