Mount error occurs on Fujitsu ETERNUS CS High End Device after media migration

Virtual library mount error

Symptoms

The Mount command fails when a Prefetch command has not completed for a Fujitsu ETERNUS CS High End device that is configured as a virtual library. The job status might change to Pending with an error similar to the following:

Move,Error = Failed to send SCSI command

Resolution

1. Make sure that the firmware on the Fujitsu ETERNUS CS High End device is version 6.0a or later.
2. Make sure that the version of the Commvault software is version 10 SP3B or later.
3. For each MediaAgent that controls the Fujitsu ETERNUS CS High End device, enable thebETERNUSMigrationCheck setting.
   1. From the CommCell Browser, expand to Storage Resources | MediaAgents.
   2. Right-click the appropriate MediaAgent, and then click Properties.
   3. Click the Additional Settings tab.
   4. Click Add. The Add Additional Settings dialog box appears.
   5. In the Name box, type bETERNUSMigrationCheck. The Category and Type details fill automatically.
   6. In the Value box, type 1.
   7. Click OK.
   8. Click OK