Cleaning media is not recognized

Article ID: MM0040 Media not present error reported after cleaning media is loaded in the drive.

Symptom

Cleaning media is loaded in the drive by a data protection operation or a drive cleaning operation. An event error similar to the following is reported:

The SCSI device reported that the source or target medium is not present. Please check to see if the Library Arm Changer and Drive is functioning correctly.

Cause

The cleaning media may have expired.

Resolution

In this situation, an unload operation may fail. As such, you may need to physically remove the media from the drive. Use a new cleaning media to clean the drive. Make sure that the cleaning media is imported into the cleaning media pool.