Media Is Stuck in a Drive

Article ID: MM0042 Tape media fails to unload.

Symptom

System and manual attempts to unload a tape from drive fail.

Resolution

To recover stuck media automatically, enable the Enable stuck tape recovery option as described in Enable or Disable Stuck Media Recovery.

If the stuck media fails to recover automatically, use the following options:

  • Unload the drive as described in Unload a Drive.
  • If the unload does not recover the stuck media, reset the drive as described in Reset a Drive.
  • If the reset drive does not recover the stuck media, reset the library as described in Reset a Library.
  • If all the above actions does not recover the stuck media, open the library door and manually remove the stuck media. Refer to the library manufacturer's documentation for information on recovering stuck media.