Drive is Marked Offline - Media Stuck in Drive

Article ID: MM0046 Drive Status in Master Drive Pool Details View and Drive Properties shows drive marked Offline.

Symptom

The Offline Reason for the drive displays the following message:

There is a media stuck in the drive. An automatic recovery will be attempted. For manual recovery please try following steps. Reset the drive from right click options and wait few minutes for it to become online. If it doesn't become online then attempt to reset the entire library. If both fail, then inspect the drive for any hardware or firmware malfunction. Also verify your cables/terminators/bent pins.

Cause

Media might be stuck in the drive.

Resolution

Verify the drive Offline Reason as described in View the Drive Offline Reason.

Follow the steps described in Media is stuck in a drive.