No Library Controller is Active

Article ID: MM0050 Jobs requiring media in the library go pending or fail

Symptom

In the Library Controller Details dialog box:

The library controler Enabled status is displayed as NO.

or

The  library controller Soft State is displayed  as OFF.

Cause

The Library Controller may not be enabled. 

or

The library may be performing administrative operations such as struck tape removal, scan, or inventory operation. 

Resolution

Solution 1:

Enable the library by clicking the Enabled option in the Failover Library Controllers pane in the Library Properties (Library Controller) dialog box.

Solution 2:

  • Wait until the library completes the operation. Refresh the CommCell Console (by pressing F5) and then verify whether the Soft State is indicated as ON.
  • If the Soft State continues to be OFF, reset the library as described in Reset a Library. When the library comes online after completing the reset operation, refresh the CommCell Console (by pressing F5) and then verify whether the Soft State is indicated as ON.
  • If the Soft State continues to be OFF, reset the library using the library's front-panel and once the reset operation completes, verify and ensure that the library is visible to the operating system. Refresh the CommCell Console (by pressing F5) and then verify whether the Soft State is indicated as ON.