Error Code: [62:311]: Failed to Mount Media [name]with Mount Path[location] on MediaAgent [MA name]

Article ID: MM0063 Backup job associated with a storage policy pointing to the disk libraries configured on NTFS volumes are failing

Symptom

Backup job associated with a storage policy pointing to the disk libraries configured on NTFS volumes are failing with the following error:

Error Code: [62:311]
Description: Failed to mount the disk media in library [DL name] with mount path [Folder1] on MediaAgent [MA name]. Reason: Access to the file/media denied. Advice: Please verify the permissions on the mount path and retry the operation.

Cause

You may get this error message in either one of the following conditions:

  • If the user does not have write permissions configured on the disk library's mount path.
  • If the disk library is attached to BlueArc NAS NDMP file servers, Hitachi HNAS storage array or Data Domain storage systems.

Resolution

Solution 1:

Verify that the user has the write permissions configured on the disk library's mount path.

Solution 2:

If the disk library are attached to BlueArc NAS NDMP file servers, Hitachi HNAS storage array or Data Domain storage systems then disable the Prevent Accidently Deleting the Contents of a Mount Path option.