Error Code: [62:311]: Failed to Mount Media [name]with Mount Path[location] on MediaAgent [MA name]

Article ID: 54083

Article Type: Troubleshooting

Last Modified:

Backup job associated with a storage policy pointing to the disk libraries configured on NTFS volumes are failing

Symptoms

Backup job associated with a storage policy pointing to the disk libraries configured on NTFS volumes are failing with the following error:

Error Code: [62:311]
Description: Failed to mount the disk media in library [DL name] with mount path [Folder1] on MediaAgent [MA name]. Reason: Access to the file/media denied. Advice: Please verify the permissions on the mount path and retry the operation.

Causes

You may get this error message in either one of the following conditions:

Resolution

Solution 1:

Verify that the user has the write permissions configured on the disk library's mount path.

Solution 2:

If the disk library are attached to BlueArc NAS NDMP file servers, Hitachi HNAS storage array or Data Domain storage systems then disable the Prevent Accidently Deleting the Contents of a Mount Path option.

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