Article ID: 54083
Article Type: Troubleshooting
Last Modified:
Backup job associated with a storage policy pointing to the disk libraries configured on NTFS volumes are failing
Backup job associated with a storage policy pointing to the disk libraries configured on NTFS volumes are failing with the following error:
Error Code: [62:311]
Description: Failed to mount the disk media in library [DL name] with mount path [Folder1] on MediaAgent [MA name]. Reason: Access to the file/media denied. Advice: Please verify the permissions on the mount path and retry the operation.
You may get this error message in either one of the following conditions:
Solution 1:
Verify that the user has the write permissions configured on the disk library's mount path.
Solution 2:
If the disk library are attached to BlueArc NAS NDMP file servers, Hitachi HNAS storage array or Data Domain storage systems then disable the Prevent Accidently Deleting the Contents of a Mount Path option.