Article ID: 53891
Article Type: Troubleshooting
Last Modified:
Metrics reports viewed in the Web Console contain no data because of a failed connection to the CVCloud database.
On a Web Console that is hosted by a computer installed with Private Metrics Reporting Server and Microsoft SQL Server 2012, Metrics reports display no data.
Microsoft SQL Server 2012 fails to connect to the CVCloud database. In SQL Server 2012, the built-in NT AUTHORITY\SYSTEM account no longer has the sysadmin privilege by default. SQL Server 2012 introduced an additional per-service SID (Security Identifier) for the Microsoft VSS writer and WMI services with a sysadmin role.
Add sysadmin privileges to the Local System account.