Cannot Access the Reports Application on Web Console

Article ID: RPT0004 Users cannot access the Reports application on the Web Console by using HTTPS.

Symptom

When users log on to the Web Console by using HTTPS, they cannot access the Reports application.

Cause

The Web Console is configured to use HTTPS through a port other than 443.
 

Resolution

Create the CustomReportEngine registry key.

  1. On the Web Console computer, go to the  software_installation_path\WebConsole\WEB-INF\classes directory.
  2. Open the config.properties file.
  3. Add the following registry key:

    customreportengineurl=https://machine_name:ssl_port_number/CustomReportsEngine/rest/customreportsengine/

    Where:

    machine_name is the name of the computer where the Web Console is installed

    ssl_port_number is the port number that the Web Console is configured to use

  4. Save the config.properties file.
  5. Restart the Tomcat services on the Web Console machine.