Error Code: [12057] Authentication Failed

Article ID: RPT0007 Error 12057 appears in the CommServSurveyUtility log file when the CommServe computer cannot communicate with the Metrics Reporting Server.

Symptom

Error 12057 appears in the CommServSurveyUtility log file, and communication between the CommServe computer and the Metrics Reporting Server is blocked.

Cause

The CommServe computer cannot contact the revocation servers to authenticate the Web server's SSL certificate.

Resolution

Add the following URLs to your firewall or proxy exclusion list:

  • ocsp.digicert.com
  • crl3.digicert.com
  • crl4.digicert.com