A SharePoint Restore Operation Fails Because a Virus Scanner Is Running on the SharePoint Server

Article ID: 54317

Article Type: Troubleshooting

Last Modified:

A SharePoint restore operation fails because a virus scanner is running on the SharePoint server.

Symptoms

If a virus scanner is running on the SharePoint server, a restore operation for that server fails. You might see the following error in the CVSPRestore.log file:

The specified network name is no longer available.

Causes

During a restore operation, a virus scanner that is running on the SharePoint server might delete staging files or a network share.

Resolution

On the SharePoint server, either disable the virus scanner, or exclude Commvault processes from the virus scanner configuration.

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