A SharePoint Restore Operation Fails Because a Virus Scanner Is Running on the SharePoint Server

Article ID: SP0012 A SharePoint restore operation fails because a virus scanner is running on the SharePoint server.

Symptom

If a virus scanner is running on the SharePoint server, a restore operation for that server fails. You might see the following error in the CVSPRestore.log file:

The specified network name is no longer available.

 

Cause

During a restore operation, a virus scanner that is running on the SharePoint server might delete staging files or a network share.

Resolution

On the SharePoint server, either disable the virus scanner, or exclude Commvault processes from the virus scanner configuration.