Microsoft Office 365 Group Sites Do Not Get Backed Up

Article ID: SP0024 Microsoft Office 365 group sites are not included in the backup selection, and do not get backed up.

Symptom

Microsoft Office 365 group sites are not included in the backup selection, and do not get backed up.

Resolution

Use the following steps to resolve this issue:

  1. Upgrade the SharePoint proxy client to V11 SP10, or later.
  2. From your Windows computer, uninstall the old SharePoint Online Management Shell.
  3. From the SP10 Base folder, install the SharePoint Management Shell again. The path to this file is C:\Program Files\Commvault \ContentStore\Base\spoms.msi.
  4. If required, install the Microsoft SDK for the Global Assembly Cache Tool (gacutil.exe):
  5. Unregister and register DLL files using a batch file. Create a batch file using the following content, and then run the batch file from the folder that contains the gacutil.exe file. The path to this folder is C:\Program Files\Microsoft SDKs\Windows\v7.1\Bin\NETFX 4.0 Tools.
gacutil /u Microsoft.SharePoint.Client
gacutil /u Microsoft.Online.SharePoint.Client.Tenant
gacutil /u Microsoft.SharePoint.Client.Runtime
gacutil /u Microsoft.Online.SharePoint.Migration
gacutil /u Microsoft.WindowsAzure.Storage
gacutil /u Microsoft.Azure.ActiveDirectory.GraphClient
gacutil /u Microsoft.WindowsAzure.Storage.DataMovement
gacutil /u Microsoft.Online.SharePoint.PowerShell
gacutil /u Microsoft.Online.SharePoint.PowerShell.ResourceManager
gacutil /u Microsoft.Online.SharePoint.PowerShell.ResourceManager.Intl
gacutil /u Microsoft.Data.Edm
gacutil /u Microsoft.Data.OData
gacutil /u Microsoft.Data.Services.Client
gacutil /u Microsoft.IdentityModel.Clients.ActiveDirectory
rem Uninstall finished
gacutil /i "C:\Program Files\SharePoint Online Management Shell\Microsoft.Online.SharePoint.PowerShell\Microsoft.SharePoint.Client.dll"
gacutil /i "C:\Program Files\SharePoint Online Management Shell\Microsoft.Online.SharePoint.PowerShell \Microsoft.Online.SharePoint.Client.Tenant.dll"
gacutil /i "C:\Program Files\SharePoint Online Management Shell\Microsoft.Online.SharePoint.PowerShell \Microsoft.SharePoint.Client.Runtime.dll"
gacutil /i "C:\Program Files\SharePoint Online Management Shell\Microsoft.Online.SharePoint.PowerShell \Microsoft.Online.SharePoint.Migration.dll"
gacutil /i "C:\Program Files\SharePoint Online Management Shell\Microsoft.Online.SharePoint.PowerShell \Microsoft.WindowsAzure.Storage.dll"
gacutil /i "C:\Program Files\SharePoint Online Management Shell\Microsoft.Online.SharePoint.PowerShell \Microsoft.Azure.ActiveDirectory.GraphClient.dll"
gacutil /i "C:\Program Files\SharePoint Online Management Shell\Microsoft.Online.SharePoint.PowerShell \Microsoft.WindowsAzure.Storage.DataMovement.dll"
gacutil /i "C:\Program Files\SharePoint Online Management Shell\Microsoft.Online.SharePoint.PowerShell \Microsoft.Online.SharePoint.PowerShell.dll"
gacutil /i "C:\Program Files\SharePoint Online Management Shell\Microsoft.Online.SharePoint.PowerShell \Microsoft.Online.SharePoint.PowerShell.ResourceManager.dll"
gacutil /i "C:\Program Files\SharePoint Online Management Shell\Microsoft.Online.SharePoint.PowerShell \Microsoft.Online.SharePoint.PowerShell.ResourceManager.Intl.dll"
gacutil /i "C:\Program Files\SharePoint Online Management Shell\Microsoft.Online.SharePoint.PowerShell\Microsoft.Data.Edm.dll"
gacutil /i "C:\Program Files\SharePoint Online Management Shell\Microsoft.Online.SharePoint.PowerShell\Microsoft.Data.OData.dll"
gacutil /i "C:\Program Files\SharePoint Online Management Shell\Microsoft.Online.SharePoint.PowerShell\Microsoft.Data.Services.Client.dll"
gacutil /i "C:\Program Files\SharePoint Online Management Shell\Microsoft.Online.SharePoint.PowerShell \Microsoft.IdentityModel.Clients.ActiveDirectory.dll"
PAUSE
  1. On the SharePoint proxy client, create the additional setting bBrowseGroupSites, and set its value as 1.
  2. Restart Commvault services on the proxy client, and then try to select Office 365 group sites to run a backup operation.