Article ID: 54376
Article Type: Troubleshooting
Last Modified:
After a new Commvault installation, a Sybase backup may fail.
The dump database that is part of the back operation fails. The log contains the following error message:
A00: SYBMULTBUF ERROR: Unable to open API library for device 'SybGalaxy:: -at 5 -a 2:723 -c 462 -i 64 -j 959357 -jt 959357:3:1 -data -t 1 -cn win-2k12-001 -vm Instance001 -idx 4'. Library path is 'C:\SAP\ASE-16_0\lib\libSybGalaxy.DLL'. LoadLibrary() returned: Code=126, Message=The specified module could not be foundError encountered by Backup Server.
The software cannot load the libsybgalaxy module.
Restart the Sybase server and the backup server.
