Error Code 32:392 Snap not present

Article ID: UFS0001 Backup copy job from Snapshot fails to run with Device Not Ready error

Symptom

Backup copy job fails to run with the following error:

Error Code: [32:392]
Description: Device is not ready: [Snap not present, possibly got deleted during reboot. Unpick snap and retry backup copy. Error {syscall stat for device name[/dev/cvbf/cvnv_5735402491249]failing with error code ENOENT (MM.60609)}]

Cause

Snapshot is corrupted or deleted prior to the backup copy job.

Resolution

You need to prevent the backup copy job from running on the corrupt or deleted snapshot and then take a new snapshot.

Follow these steps to prevent the backup copy job from running:

  1. From the CommCell Browser, expand Policies | Storage Policies | <Storage_Policy>.
  2. Right-click the Primary copy, point to View, and then click Jobs.
  3. Right-click the snap job and click Prevent Copy.