Cannot Connect to Virtual Machine

Article ID: VMGNT0006 You cannot open a remote desktop connection to your virtual machine using the downloaded RDP file from Web Console or from any remote desktop client.

Symptom

When you try to open a remote desktop connection to your virtual machine using the downloaded RDP file from Web Console or from any remote desktop client, an error message says that you cannot connect to the remote computer.

Cause

Potential causes of this error include the following:

  • On the Windows OS, remote desktop settings are disabled.
  • On the Linux OS, SSH ports are not open.
  • Firewall is enabled, but the RDP or SSH port does not allow traffic on the correct ports.

Resolution

To resolve this issue, verify that remote desktop settings are enabled on your computer. If firewall is enabled on your computer, allow access to the following ports:

  • On Windows: port 3389
  • On Linux: SSH port 22