Article ID: 54026
Article Type: Troubleshooting
Last Modified:
To display virtual machine status correctly, run a stored procedure that resolves duplicate GUIDs.
Backup jobs for VMware virtual machines complete successfully; but protected virtual machines are not shown in the Backup Job Summary report when Include Protected VMs option is selected, or in the Virtual Machine Status tab of the Job Details dialog box.
Note: This article applies only to Simpana Version 10.
This issue occurs when multiple VMs have the same BIOS UUID or instance UUIDs. Duplicate GUIDs can be created in the following situations:
To resolve duplicate GUIDs:
qoperation execscript -sn CleanupVirtualServerDuplicateGUIDs
After running the script and performing a new incremental or full backup, VM status will be displayed correctly for the next backup job.