vCenter virtualization client is not displayed for subclient advanced options or VM restores

Article ID: VMW0029 If a default backup set is not specified for a virtualization client, the client might not be listed as a vCenter client for restores or as a proxy server on the Advanced Options tab of subclient properties.

Symptom

The virtualization client for a vCenter is not listed as a client for full VM restores or as a proxy server on the Advanced Options tab of subclient properties. The virtualization client is in a deconfigured state. 

Cause

This issue can occur when a virtual machine running vCenter was discovered and then converted to a virtualization client (pseudo client) prior to ##_DOC_OEM_INSTALL_SCREEN_PRODUCT_NAME_## Version 10, Service Pack 5. The issue persists when the client is upgraded to V11. 

Resolution

This issue can be resolved in either of the following ways:

  • Modify the properties for a backup set under the virtualization client and select the option Make this the Default backup set.
  • Run the UpdateVSClientStatus Qscript on the CommServe system to update the client status:
    1. If you are not logged on to the CommServe computer, run the qlogin command.
    2. At a command prompt, navigate to the software installation path, and then run the following script: 

      Qscript -f UpdateVSClientStatus.sqle -i client_name

      where client_name is the name of the virtualization client.

  • Verify that the virtualization client appears in the list of vCenter clients for subclient configuration or restores.